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Quality Management: ISO 9001:2015

We value our customers and strive to provide products and services which meet and even exceed their expectations. We are committed to continuous improvement and have an established Quality Management System which provides a framework for measuring and improving our performance.

We have the following systems and procedures in place to support us in our aim of total customer satisfaction and continuous improvement throughout our business:
  1. Customer feedback and complaints procedures
  2. Supplier performance monitoring
  3. Employee training and development
  4. Regular audit of our internal processes
  5. Measurable quality objectives which reflect our business aims
  6. Management reviews of audit results, customer feedback and complaints.

Our internal procedures are reviewed regularly and are held in a Quality Manual which is made
available to all employees.

Download our Quality Policy

Environmental Management: ISO 14001:2015

BHR Group recognises that its business activities interact with the environment in a variety ways and that we have a responsibility to help protect the environment wherever we have an opportunity to do so, be a responsible neighbour and to provide a healthy, safe and secure environment for our employees.

As such, we are committed to:
  • Continual improvement in the environmental impact of our business activities.
  • Improving the environmental benefits provided through the continual development of our R&D activities, particularly in the areas of waste treatment, environmental engineering and renewable energy.
  • Preventing pollution.
  • Complying with all relevant legal, customer, and other third party requirements.
  • Adopting best practices applicable to our activities wherever it is practical to do so.
Download our Environmental Policy